Privacy Policy and Personal Data Security
Your information is treated with respect, transparency, and care.
Introduction to This Policy
This privacy policy explains how Lunexario collects, uses, and safeguards your information when you contact or interact with us. It is our commitment to comply with South African privacy laws and keep your data safe.
We encourage you to read this policy carefully to understand your rights. We take all necessary measures to handle your data lawfully, transparently, and for the purpose it was collected.
What Information Do We Collect?
We collect only relevant and necessary information to provide support, communicate, and improve services.
Information You Share Directly
- • Personal information you provide through contact forms
- • Messages or requests for support and advice
- • Feedback and survey responses you voluntarily submit
- • Communications by email, phone, or other channels
- • Details required by applicable laws
Information We Collect Automatically
- • Technical data such as browser type, device, and access time
- • Analytics information on how our website is used
- • Cookie data, subject to your preferences
- • IP addresses, kept securely and confidentially
- • Logs for security and integrity purposes
How Your Data Is Used
Your data enables us to communicate, improve our support, ensure compliance, and maintain security for all clients.
- • Respond to requests for information or support
- • Enhance and tailor the support we provide
- • Monitor website usage for better experience
- • Ensure clients' information is protected
- • Comply with applicable legal obligations
- • Maintain accurate and secure client records
- • Enhance data security and prevent abuse
Our Promise: We never sell your personal data and disclose it only as outlined in this Privacy Policy, always with your best interest at the core.
Disclosure of Your Information
Your personal data is never shared except as required for operations, compliance, or with your express consent.
Trusted Service Providers
We work with reputable partners for hosting and analytics, ensuring your data receives the same high standard of care.
Legal Requirements
We will release information if required by law, court order, or valid request from authorities.
Anonymous Statistics and Insights
We may use aggregated, anonymised data for website analysis and service improvement only.
Your Data Rights
You have rights to access, correct, delete, restrict, or object to processing of your data as provided by law.
- • Request access to your data at any time
- • Request correction of inaccuracies
- • Request deletion of information
- • Ask for data delivered to you
- • Object to certain processing uses
- • Request limits on processing
Contact us to exercise these rights or raise concerns about your information. We respond promptly and transparently.
How We Protect Your Data
Our safeguards include technology, access control, and strict confidentiality practices at every step.
Technical Safeguards
- • Data encryption in transit and storage
- • Up-to-date firewalls and network protection
- • Routine vulnerability assessments
- • Strict control over data access
Organisational Measures
- • Staff trained on privacy and security
- • Data access policies with need-to-know basis
- • Regular privacy policy reviews
- • Secure destruction of unnecessary information
How Long We Keep Your Information
Your information is held only as long as necessary for support, legal, or operational purposes, then securely deleted.
- • Client contact and profile details
- • History of support sessions
- • Correspondence and requests
- • Billing data, if applicable
- • Preferences on communications
Upon request, data may be corrected or deleted where legally allowed.
International Data Transfers
If information is transferred outside South Africa, we follow protection standards as required by law.
- • Only when essential for service
- • Always with adequate safeguards
- • Minimum data necessary is used
- • Reviewed regularly for security
Cookies and Tracking
We use minimal cookies for website functionality, analytics, and security, respecting user consent and preferences.
Types of Cookies Used
- • Required for site performance and requests
- • Improve site speed and usability
- • Store language and visual preferences
- • Help deliver interactive site features
You can adjust cookie settings at any time in your browser.
Policy Changes and Updates
Updates may occur to address legal, technical, or operational changes. Please check this policy at regular intervals.
- • Advance notice for major changes
- • Clear update date at page top
- • Changed details explained inline
- • Direct communication where required
Your ongoing use implies acceptance of the latest version.
How to Contact Us
For privacy questions or requests, contact our team below.
Lunexario
7 Walter Sisulu Avenue, Cape Town 8001 South Africa
Phone: +27(34)4052827
Email: content@lunexario.world
Privacy Policy last updated January 14, 2026
Policy effective from January 14, 2026